247 Concierge Security Guards provide our clients with the best of both worlds. A highly trained security guard with additional training in the essential front of house customer assistance duties performed by a normal concierge.

The term concierge embraces many different aspects of a very important role. They can be found in hotels, office and residential buildings, in business and retail centres and in public buildings like town halls. The responsibilities adapt according to the environment but in every case, attaching extra responsibilities for security is a serious enhancement of responsibilities.

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247 CONCIERGE DUTIES:

1. Security

• General Security: Monitoring premises to prevent safety hazards, deter any sort of theft or violence, and deal swiftly with infractions of the rules of an establishment as they arise. The Concierge is often assigned the responsibility of monitoring CCTV feeds and security alarms.

• Security Screening: To effectively carry out the security functions of the role the Concierge Security Guard must be a model of tact and diplomacy. Security screening of visitors and guests might include hand-wanding for detection of weapons and other dangerous objects or physical pat-downs of guests searching for anything hidden on the person. It might also include searching guest baggage and personal contents. Being able to carry out these duties calmly and without causing offence or upset is a particular skill that only comes with experience and training.

• Keyholding: The concierge is often the key-holder, particularly in residential buildings, This makes screening for unauthorised entry much easier. Monitoring and authorising entrance and departure of employees, visitors, and other persons in commercial premises maintain the security and safety of the premises and helps guard against opportunistic theft.

 

2. Emergency Situations

 If an emergency crops up it is reassuring to have a person in place that knows exactly how to manage it, what to do and who to contact. A concierge is often the nominated point of contact for the emergency services and will be responsible for coordinating the emergency response.

Our concierge security guards are trained to respond to emergencies and to liaise with all statutory services to resolve such emergencies. Our staff have been confronted and successfully dealt with every type of emergency:

• Fires

• Evacuations

• Chemical Spills

• Medical Emergencies

• Bomb Threats and Explosions

• Public Disturbances

• Alarm Triggers 

 

3. Customer Service

The Security Concierge role is a high-visibility front-facing role. One of the main security concierge duties is to be circulating among visitors, patrons, and employees not just to protect property and preserve order but to offer customer assistance as well. To customers and clients, the security aspects may not always be apparent as this would normally be a plainclothes role. In many circumstances, there are certainly some advantages to taking the role out of uniform not least of which is that the security concierge is likely to be seen as more approachable.

Our top-flight concierge will have the equivalent of a black book of contacts. Whatever the customer needs the concierge will provide. Whether it is a limousine or a taxi, tickets to the theatre or a table at the finest restaurants and nightclubs in the area, a good concierge will be a mine of information.

They have the interpersonal communication skills and the networks to open doors that few others can. The word no is not in their vocabulary. Our concierge security staff will improve your guest or visitor experience while maintaining oversight of your security at the same time.